AUSTRALIAN DOMESTIC SHIPPING POWERED BY AUSTRALIA POST:
INTERNATIONAL SHIPPING POWERED BY AUSTRALIA POST:
FASTEST: Express $40 (4 - 6 working days)
FAST: AusPost International: $15 (6-10 working days)
All of our shipping methods provide parcel tracking.
Free shipping deals send as FAST / STANDARD shipping but you have the option to pay for an Express service if you like.
AUSTRALIAN DOMESTIC SHIPPING
Shipping within Australia can take up to 4 working days for the Eastern States and 6 working days for Western Australia and the Northern Territory.
Sometimes it's faster, but those are the official times given to us by Australia Post.
Express Post is faster, although it's the next working day after we ship - which means it can arrive two working days after your order. Make sure it's offered to your address from Sydney. It's still the fastest option, but the 'next day or it's free' rule doesn't apply to the eParcel System we use with Australia Post. That's only for yellow bags handed over at the Post Office or Yellow Post Boxes.
We offer two types of shipping - Parcel Post and Express Parcel Post.
Once your order has shipped you'll receive an Australia Post tracking number and link. We ask for a delivery signature.
We ship with Australia Post, and your delivery will be handled by your local post office.
Once your order has shipped you'll receive an Australia Post tracking number.
International shipping via Australia Post Express takes around 4-6 working days.
International shipping via Australia Post 'Pack and Track' takes around 10-15 working days. Sometimes faster, but that's the delivery window they give to us.
WARNING FOR EUROPEAN CUSTOMERS - your customs people can charge a duty along with a shipping and handling fee at your end, but we guess you're used to that by now.
In England - If you buy goods online from outside the EU for delivery to the UK, you'll have to pay Customs Duty (if over £120 value) and Import VAT (if over £18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable is £7 or less. They also charge a handling fee. We have tried, but we cannot find a solution to pre-pay this for you.
If you live in a country that charges an import duty but you decide to not pay the duty and return the packet to sender please be aware that this is a very slow process and there is a high possibility that you parcel will not make it back to us at all. We cannot process a refund until the items are back in our hands.
Unfortunately we had a large percentage of parcels go missing when shipping to Spain and South America, so we now only provide an Express service.
If you are trying to order Sluggers but we don't ship to your country - send an email to email@example.com and we'll come back with a shipping quote.
Once the delivery is marked DELIVERED on the tracking it is your property and we are no longer responsible for it.
This is our standard return policy - you'll also find a copy of it in your parcel.
For North American customers the USA address is much cheaper to send to, however your refund can take up to 6 weeks to process. If you're in a hurry for your refund - send it to Australia.
The contents of the mailbox are forwarded to us at the end of each month and take around 15 days to get here.
Next pickup: January 31
Estimated arrival: February 15.
We don't process the refunds until the Sluggers are in our Australian warehouse.
If you are buying a replacement pair your original shipping cost will be refunded. You will only pay for shipping once. When your refund is processed you’ll receive an email to let you know we’re done.
Remember we don't exchange via post - we only refund.
For purchases after Jan 6 2020 we will now be charging a 20% restocking fee for returns of 4 or more pairs by a single customer. We have had a few people take advantage of our returns policy by ordering up to 8 pairs and returning 6! If you are worried about sizing please get in touch - we can help out.
You can return your Sluggers to either address within 30 days of delivery.
All items returned must be in the original condition - unworn and unwashed.
Sale items cannot be returned, exchanged or refunded. Sale items are a final sale.
If you are having trouble, please send us a message using the Contact Us form.