Shipping & Returns

SHIPPING PRICES

AUSTRALIAN DOMESTIC SHIPPING POWERED BY AUSTRALIA POST:

Standard: $5 Express: $10

INTERNATIONAL SHIPPING POWERED BY DHL: 

Standard: $8 Express: $20.87

All of our shipping methods provide parcel tracking. 

AUSTRALIAN DOMESTIC SHIPPING

Shipping within Australia can take up to 4 working days for the Eastern States and 6 working days for Western Australia and the Northern Territory.

Sometimes it's faster, but those are the official times given to us by Australia Post. 

Express Post is faster, although it's the next working day after we ship - which means it can arrive two working days after your order. Make sure it's offered to your address from Sydney. It's still the fastest option, but the 'next day or it's free' rule doesn't apply to the eParcel System we use with Australia Post. That's only for yellow bags handed over at the Post Office or Yellow Post Boxes. 

We offer two types of shipping - Parcel Post and Express Parcel Post. 

Once your order has shipped you'll receive an Australia Post tracking number and link. That link can offer the authority to leave the parcel if you aren't home if that service is offered by your Postie.  

INTERNATIONAL SHIPPING

We ship with DHL worldwide. You have the option of DHL Express and DHL Global Mail. 

Once your order has shipped you'll receive a DHL tracking number. You can track your order HERE. If your order is taking a while to arrive you'll be able to follow up with DHL direct. 

International shipping via DHL Express takes around 3-5 working days.

International shipping via DHL Global Mail takes around 10-15 working days.  

WARNING FOR EUROPEAN CUSTOMERS - your customs people can charge a duty along with a shipping and handling fee at your end, but we guess you're used to that by now. 

If you are trying to order Sluggers but we don't ship to your country - send an email to adam@sluggers.com.au and we'll come back with a shipping quote. 

 

RETURNS POLICY

We hope your Sluggers are a perfect fit, but if they aren’t we have you covered!

Make sure you try your Sluggers on the first time over your underwear.

If the fit isn’t right you can send them back for an exchange or refund.

You may return new, unworn items within 30 days of delivery.

We’ll also pay the shipping costs if the return is a result of our error (you received an incorrect or defective item etc) but not for a bad fit.

Sluggers sell out fast. If you want an exchange in a hurry (or to guarantee a pair) please send the original(s) back for a refund and put in a new order. Once we receive the return we will refund the original item(s) cost and original standard shipping. 

Just give us the heads up when you fill out the return form and let us know the new order number. We’ll notify you via email of your refund once we’ve received and processed the returned item.

HOW TO RETURN OR EXCHANGE YOUR SLUGGERS

If you need to return an item, simply  login to your account and view the order using the Complete Orders link in the My Account menu.

Click the Return Item(s) button.

You’ll receive an email reply letting you know where to send your Sluggers.

If you are having trouble with this option, please send us a message using the Contact Us form.